Frequently asked questions

Order confirmations are emailed automatically after a purchase. Sometimes these confirmations get sent into the spam folders. Please check before contacting us.

All orders are dispatched from the USA. You will automatically receive an email with the tracking information once the item has been dispatched from our warehouse.

Please check your spam folder before you contact us. If your item is delayed past 7 working days please contact us and we can help you.

Yes, all our packaging arrives in a generic brown carton box with no branding.

Yes, our company name is ‘DHP’. We are a registered company based out of the state of Florida, USA.

All of our products come directly from the leading brands and are shipped from the US. Please read our reviews to see our many happy customers.

Yes. We only sell genuine branded products sourced through trusted suppliers. Product packaging can occasionally change when a manufacturer updates its design, but the products we list are genuine items from the stated brands.

“DHP INC” is the name that appears on your bank statement. We own multiple websites and we fall under this US company. Please contact us for more information if you have any further questions.

All of our products are shipped from the US via Airmail. You will not have to pay VAT, Duties, or Taxes on any items. Care is taken to make the package discreet.

Eligible unused and unopened items can be returned within 30 days. Because many oral-care products are hygiene-sensitive, opened items generally can’t be returned unless they are faulty. Please contact us before sending anything back so we can confirm the return steps.

The most effective way for customers to reach us is by email. Our email account is checked several times a day. Please direct questions to: orders@teethwhiteningdirect.com.