Authentic product guarantee
Fast worldwide delivery
Visibly whiter teeth in as little as three nights
30-day money-back guarantee*

We're here to help

How can we help?

Questions about a product, an existing order, delivery or a return? Send us a message and give us the details we need to help.

Send us a message

Complete the form below and our team will respond as soon as possible.

Full name

Email address

What can we help with?

Order number (optional)

How can we help?

Required fields are marked above.

Help us answer faster

For order enquiries, include your order number and use the same email address used at checkout.

Product advice

Tell us which product or format you are considering and what you would like to compare.

Existing order

Include your order number and the email address used at checkout so we can locate it.

Delivery and returns

Share your destination, tracking details or return question and we will guide you.

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Quick answers

Before you send a message

These answers may help immediately. If not, use the form above and tell us what you need.

What should I include in my message?

For product questions, include the product name and option you are considering. For an order, include your order number and use the same email address used at checkout.

Where can I find my tracking information?

All orders are dispatched from the USA. You will automatically receive an email with the tracking information once the item has been dispatched from our warehouse.

Please check your spam folder before you contact us. If your item is delayed past 7 working days please contact us and we can help you.

Can I return an item?

Eligible unused, unopened items in their original packaging may be returned within 30 days. Opened hygiene-sensitive products cannot be returned unless faulty. Please contact us before sending anything back.

Can you help me choose a product?

Yes. Tell us whether you are comparing gels, strips or toothpaste and include any product names, strengths or pack sizes you are considering. Always follow the supplied instructions and ask a dental professional if you are unsure about suitability.

Do you deliver internationally?

Worldwide delivery is available to supported destinations. Available services and exact prices are shown at checkout for the delivery address entered.

I haven’t received my order confirmation. What should I do?

Order confirmations are emailed automatically after a purchase. Sometimes these confirmations get sent into the spam folders. Please check before contacting us.

Do you use discreet packaging?

Yes, all our packaging arrives in a generic brown carton box with no branding.

Is Teeth Whitening Direct a legitimate company?

Yes, our company name is ‘DHP’. We are a registered company based out of the state of Florida, USA.

All of our products come directly from the leading brands and are shipped from the US. Please read our reviews to see our many happy customers.

What name may appear on my bank statement?

“DHP INC” is the name that appears on your bank statement. We own multiple websites and we fall under this US company. Please contact us for more information if you have any further questions.

Will I have to pay VAT, duties or import taxes?

All of our products are shipped from the US via Airmail. You will not have to pay VAT, Duties, or Taxes on any items. Care is taken to make the package discreet.

How can I contact you?

The most effective way for customers to reach us is by email. Our email account is checked several times a day. Please direct questions to: orders@teethwhiteningdirect.com.